Customer Service, Terms & Conditions
- Definitions
- Trade Only
- Prices
- Special Offers
- Competitions
- Payment
- Overdue Accounts
- Your Online Account
- Online Orders
- Returned Goods
- Shortages & Damages
- Delivery
- Next Day Delivery
- Delivery Charges
- Large and Heavy Items
- Overseas Orders
- Customs
- Cancellations
- Product Availability
- Web Content
- Website Reviews
- Salons Direct Reward Points
- Force Majeure
- General
- Call Monitoring
- Company Details
- Guarantee
- Jurisdiction
- Retention of Title Clause
Definitions
In these terms and conditions ´The Seller´ means Hair Dye Wholesale and ´The Buyer´ means the purchaser of goods from ´The Seller´ under these terms and conditions.
Trade Only
Hair Dye Wholesale operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with Hair Dye Wholesale you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the hairdressing or beauty trade and are for sale on a trade only basis. Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.
Prices
Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice. Prices are exclusive of VAT at the ruling rates and delivery costs. VAT is not charged on educational books. It is possible that some of the products in our catalogue may be mis-priced. If a product´s correct price is lower than the stated price on the website, we will charge the lower amount and send you the product. If a product´s correct price is higher than the price stated on the website, we will, at our discretion, either contact you for instructions before despatch, or cancel your order and notify you of such cancellation.
Your Online Account
If you use this website you will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately.
Hair Dye Wholesale reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order you will not be charged. In the event of canceling an order and you have been charged, on notification on the cancelation we will refund you the cost.
Online Orders
When you place an order to purchase an item from Hair Dye Wholesale, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we despatch the product to you. Any products on the same order which are not despatched, do not form part of that contract.
Returned Goods
If goods have been ordered in error or are not as expected, please contact our Customer Services Department on 01522 521544 to request a return an false order. Goods must be returned unused, in perfect condition and sent back in it´s original packaging. Carriage for alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for lost parcels without a receipt of postage. Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, razors, manicure or pedicure implements, tweezers and electrolysis needles which have been used. (This list is not exhaustive). Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected.
Please note any items that are sent direct from the manufacturer are non returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact Customer Services.
Please be aware, postage will not be refunded for items returned as unsuitable.
Shortages & Damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.
Delivery
The Seller's policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.
Next Day Delivery
Orders must be received before midday (UK time), to be delivered the next working day. Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. The Seller can accept no responsibility for transport delays causing late delivery. Next day delivery is only available to mainland UK.
Delivery Charges
£3.95 plus VAT is the standard delivery charge for most parts of the UK. This excludes any large or heavy items. Orders placed online over £100 + VAT to mainland UK have free delivery. This excludes any large or heavy items. Free delivery over £100 does not apply to orders where a promotional discount has been applied.
Large and Heavy Items
Please ask for carriage charges on the following items; porcelain basins, washpoints, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items. This list is not exhaustive.
Cancellations
Prior to despatch, non standard items such as furniture/special order items, cannot be cancelled.
Product Availability
All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.
Web Content
All content included on the website is the property of Hair Dye Wholesale or our suppliers. All software used on this website is the property of Hair Dye Wholesale or our software suppliers. You may not extract or reutilise part of the contents of the website without the written consent of Hair Dye Wholesale.
Hair Dye Wholesale grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of Hair Dye Wholesale. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.
Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Hair Dye Wholesale.
Website Reviews
You must be registered with hdwonline.co.uk to write a review. We thank you for sharing your views with us and other customers, however all reviews will be monitored before they are posted so please follow our guidelines:
- You can review any product for sale on hdwonline.co.uk
- Reviews must be relevant to the product in question and not be related to your experience in buying the product or having it delivered.
- Avoid writing EVERYTHING IN CAPITAL LETTERS.
Reviews will not be posted that:
- Contain derogatory comments directed towards other reviewers,
- Contain content that might be considered sexually gratuitous, profane, unlawful, defamatory, libellous, abusive, incendiary, racially or sexually offensive, or obscene
- You must not make false statements, defame or impersonate others.
- Contain spamming or advertising.
- Contain personal information about anyone - including yourself - such as phone numbers, postal addresses or credit card numbers.
- Contain HTML or computer script.
- They cannot be written by any suppliers to Hair Dye Wholesale or manufacturers.
Force Majeure
Hair Dye Wholesale shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver by suppliers or carriers.
General
All offers are subject to stock availability. The Seller reserves the right to restrict or refuse any order for application of credit at any time. The Seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide, in good faith, are subject to alteration by The Seller without notice. All colours are as near as can be displayed on a computer monitor.
Call Monitoring
In order to maintain the highest standards of customer service and to help with the training of new staff, we sometimes monitor and record calls.
Company Details
Hair Dye Wholesale Limited Registered in England & Wales; Company Number (05009244)
The Registered Office Address:
Hair Dye Wholesale
Unit M
Peregrine Mews
Dowding Road
Lincoln
LN3 4PH
Vat Number 870 6875 85
Guarantee
All items are guaranteed according to manufacturer´s warranty. All glass items are specifically excluded from this guarantee.
Jurisdiction
These terms and conditions and all contracts entered into under them are governed by and are to be construed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the Courts of England and Wales in relation to any contract entered into under these terms and conditions.
Retention of Title Clause
1. The risk in all goods passes to The Buyer upon delivery but title in the goods remains vested in The Seller and shall only pass from The Seller to The Buyer upon full payment being made of all sums (due on whatsoever account or grounds) to The Seller.
The Buyer agrees, prior to the payment of the whole price of the goods, The Seller or appointed agents may enter The Buyers premises to collect such goods should The Seller request. Prior to such payment, the Buyer shall keep the goods separate and identifiable for the purpose and return the goods to The Seller should The Seller request.
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